AI Customer Service for E-commerce
Tellyou's AI agent helps e-commerce businesses answer product questions, provide order and delivery information, support customers 24/7 and guide shoppers throughout the buying journey. When human support is needed, conversations can be handed over to your team.
AI Customer Service for E-commerce
Tellyou's AI agent helps e-commerce businesses answer product questions, provide order and delivery information, support customers 24/7 and guide shoppers throughout the buying journey. When human support is needed, conversations can be handed over to your team.
Unanswered questions cost sales
Customers expect immediate answers when they research, compare, and make purchases online. Delays in responses increase the risk of abandoned purchases, more customer support cases, and expensive returns. Fast, accurate information at the right time is critical to maintaining customer trust and driving conversions.
Questions slow down the buying process
When customers can't get quick answers about size, fit, materials, delivery times or return policies, uncertainty arises. The result is hesitation at checkout and lost sales.
Customer support is overloaded
Questions about order status, address changes, delivery issues, and promotions quickly fill your inbox and take valuable time away from more complex matters.
Customer support is overloaded
Questions about order status, address changes, delivery issues, and promotions quickly fill your inbox and take valuable time away from more complex matters.
Returns drive unnecessary costs
Unclearness about fit, terms and policies leads to more returns, refunds and chargebacks that could have been avoided with the right information in advance.
Unanswered questions cost sales
Customers expect immediate answers when they research, compare, and make purchases online. Delays in responses increase the risk of abandoned purchases, more customer support cases, and expensive returns. Fast, accurate information at the right time is critical to maintaining customer trust and driving conversions.
Questions slow down the buying process
When customers can't get quick answers about size, fit, materials, delivery times or return policies, uncertainty arises. The result is hesitation at checkout and lost sales.
Customer support is overloaded
Questions about order status, address changes, delivery issues, and promotions quickly fill your inbox and take valuable time away from more complex matters.
Returns drive unnecessary costs
Unclearness about fit, terms and policies leads to more returns, refunds and chargebacks that could have been avoided with the right information in advance.
Increase conversion and relieve support
Tellyou offers an AI agent that provides accurate answers, follows your guidelines, and guides customers through the entire buying journey. The result is safer purchasing decisions, fewer support issues, and a smoother experience from first question to delivered order.
Instant product responses
Answer questions about sizes, compatibility, materials and recommendations in real time – right when the customer needs the information.
Instant product responses
Answer questions about sizes, compatibility, materials and recommendations in real time – right when the customer needs the information.
24/7 order support
Handle questions about order status, delivery updates, and expected delivery times automatically, 24/7.
24/7 order support
Handle questions about order status, delivery updates, and expected delivery times automatically, 24/7.
Fewer cases and returns
Create clear expectations around returns, exchanges and terms and conditions even before purchase to reduce unnecessary refunds.
Fewer cases and returns
Create clear expectations around returns, exchanges and terms and conditions even before purchase to reduce unnecessary refunds.
Higher conversion rate
Keep customers moving from product page to checkout with fast, confident, and consistent responses that build trust.
Higher conversion rate
Keep customers moving from product page to checkout with fast, confident, and consistent responses that build trust.
Increase conversion and relieve support
Tellyou offers an AI agent that provides accurate answers, follows your guidelines, and guides customers through the entire buying journey. The result is safer purchasing decisions, fewer support issues, and a smoother experience from first question to delivered order.
Instant product responses
Answer questions about sizes, compatibility, materials and recommendations in real time – right when the customer needs the information.
24/7 order support
Handle questions about order status, delivery updates, and expected delivery times automatically, 24/7.
Fewer cases and returns
Create clear expectations around returns, exchanges and terms and conditions even before purchase to reduce unnecessary refunds.
Higher conversion rate
Keep customers moving from product page to checkout with fast, confident, and consistent responses that build trust.
One AI agent. Before and after checkout.
Help customers buy
Answer questions about products, availability, delivery and policies while customers are still deciding what to buy.
Support customers after purchase
Help customers with order questions, delivery information, returns and other common requests after checkout.
Support customers after purchase
Help customers with order questions, delivery information, returns and other common requests after checkout.
Bring in your team when needed
When a conversation requires human support, hand it over to your team with the relevant context intact.
One AI agent. Before and after checkout.
Help customers buy
Answer questions about products, availability, delivery and policies while customers are still deciding what to buy.
Support customers after purchase
Help customers with order questions, delivery information, returns and other common requests after checkout.
Bring in your team when needed
When a conversation requires human support, hand it over to your team with the relevant context intact.
Everything your AI agent needs to support e-commerce customers
Company knowledge
Connect product information, help content, policies, FAQs and other company knowledge so the AI agent can provide relevant answers.
Company knowledge
Connect product information, help content, policies, FAQs and other company knowledge so the AI agent can provide relevant answers.
Channels
Use the same AI agent across website chat, email, WhatsApp, Instagram, Messenger and voice.
Channels
Use the same AI agent across website chat, email, WhatsApp, Instagram, Messenger and voice.
E-commerce integrations
Handle questions about order status, delivery updates, and expected delivery times Connect platforms such as Shopify so the agent can use relevant product and order information in customer conversations., 24/7.
E-commerce integrations
Handle questions about order status, delivery updates, and expected delivery times Connect platforms such as Shopify so the agent can use relevant product and order information in customer conversations., 24/7.
Policies & instructions
Define how the AI agent should handle common questions, follow company policies and escalate conversations when needed.
Policies & instructions
Define how the AI agent should handle common questions, follow company policies and escalate conversations when needed.
Tellyou Helpdesk
Create clear expectations around returns, exchanges and terms and conditions even before purchase to reduce unnecessary refunds.Bring AI and human support together so conversations that need personal attention can continue with your team.
Tellyou Helpdesk
Create clear expectations around returns, exchanges and terms and conditions even before purchase to reduce unnecessary refunds.Bring AI and human support together so conversations that need personal attention can continue with your team.
Multilingual support
Support customers across languages while using the same connected company knowledge.
Multilingual support
Support customers across languages while using the same connected company knowledge.
Everything your AI agent needs to support e-commerce customers
Company knowledge
Connect product information, help content, policies, FAQs and other company knowledge so the AI agent can provide relevant answers.
Channels
Use the same AI agent across website chat, email, WhatsApp, Instagram, Messenger and voice.
E-commerce integrations
Handle questions about order status, delivery updates, and expected delivery times Connect platforms such as Shopify so the agent can use relevant product and order information in customer conversations., 24/7.
Policies & instructions
Define how the AI agent should handle common questions, follow company policies and escalate conversations when needed.
Tellyou Helpdesk
Create clear expectations around returns, exchanges and terms and conditions even before purchase to reduce unnecessary refunds.Bring AI and human support together so conversations that need personal attention can continue with your team.
Multilingual support
Support customers across languages while using the same connected company knowledge.
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