How Tellyou AI Works
The Tellyou AI Engine processes customer questions, retrieves relevant company knowledge, generates contextual answers and validates responses before they reach the customer.
How Tellyou AI Works
The Tellyou AI Engine processes customer questions, retrieves relevant company knowledge, generates contextual answers and validates responses before they reach the customer.
How the Tellyou AI Engine works
Refine the Question
Optimizes customer messaging for clarity and purpose. Ensures AI gets the context needed for accurate responses.
Security and relevance filters
Identification of predefined responses
Optimization of query comprehension
Workflow automation
Refine the Question
Optimizes customer messaging for clarity and purpose. Ensures AI gets the context needed for accurate responses.
Security and relevance filters
Identification of predefined responses
Optimization of query comprehension
Workflow automation
Get Relevant Content
Understand the purpose behind the question, not just keywords
Security and relevance filters
Semantic content matching
Delivers high-quality and actionable content
Get Relevant Content
Understand the purpose behind the question, not just keywords
Security and relevance filters
Semantic content matching
Delivers high-quality and actionable content
Re-evaluate for Precision
Assesses retrieved content based on relevance, context, and accuracy. Prioritizes reliable sources and downgrades unreliable or outdated data.
Relevance score per question
Contextual evaluation for correct solution
Downgrading low-confidence sources
Optimized content ready for response generation
Re-evaluate for Precision
Assesses retrieved content based on relevance, context, and accuracy. Prioritizes reliable sources and downgrades unreliable or outdated data.
Relevance score per question
Contextual evaluation for correct solution
Downgrading low-confidence sources
Optimized content ready for response generation
Generate answers
Combines refined questions with top-ranked content to create precise, on-brand answers. Customization features ensure the right tone and policy.
Integrates and enhances downloaded content
Uses brand and policy guidelines
Generates answers, asks clarifying questions, or activates automated actions
Generate answers
Combines refined questions with top-ranked content to create precise, on-brand answers. Customization features ensure the right tone and policy.
Integrates and enhances downloaded content
Uses brand and policy guidelines
Generates answers, asks clarifying questions, or activates automated actions
Validates correctness
Ensures that each response meets requirements for accuracy and security before being sent to the customer.
Security and credibility check
Validation against verified sources
Automatic delivery to the customer
Validates correctness
Ensures that each response meets requirements for accuracy and security before being sent to the customer.
Security and credibility check
Validation against verified sources
Automatic delivery to the customer
Continuous Optimization
Advanced tools to continuously improve AI performance, efficiency, and coverage.
Full customization and control of AI behavior
Analysis and reporting tools
Recommendations to fill knowledge gaps and improve responses
Continuous Optimization
Advanced tools to continuously improve AI performance, efficiency, and coverage.
Full customization and control of AI behavior
Analysis and reporting tools
Recommendations to fill knowledge gaps and improve responses
Built for secure, responsible AI
Tellyou uses your connected company knowledge to ground AI responses in relevant business information. You can monitor the AI agent's conversations and control the knowledge and instructions it uses. Customer data is handled according to Tellyou's security and data protection practices, with GDPR-aligned processing.
Built for secure, responsible AI
Tellyou uses your connected company knowledge to ground AI responses in relevant business information. You can monitor the AI agent's conversations and control the knowledge and instructions it uses. Customer data is handled according to Tellyou's security and data protection practices, with GDPR-aligned processing.
© Tellyou AI AB