Tellyou AI is a customer conversation and support platform that helps businesses manage customer interactions across AI and human support. It brings together AI-powered conversations, company knowledge, website chat, help center, voice and phone, helpdesk, customer context, integrations, and insights in one platform.

AI agent

Businesses can configure how their AI agent behaves, including its instructions, personality, languages, appearance, and voice. The agent can answer questions using connected company knowledge and guide customers through conversations and relevant actions.

When a conversation requires human assistance, it can be handed over to a person while keeping the conversation and customer context available.

Knowledge and Help Center

Tellyou provides tools for managing the information used by the AI agent. Businesses can connect website content, URLs and files, maintain private knowledge, and publish customer-facing help content.

Conversation data can also reveal missing or unclear knowledge, helping teams identify information that should be improved or added.

Voice and phone

Tellyou can extend the AI agent from text conversations to voice and phone. Businesses can use an AI-powered phone setup to answer incoming calls, handle customer questions, and route conversations to people when needed.

Human colleagues can be included in the call flow, and unresolved or unanswered requests can remain visible for follow-up.

Helpdesk and human support

Tellyou includes a helpdesk where teams can manage conversations that require human involvement. Agents can view the conversation history and relevant context, reply to customers, assign conversations, use priorities and tags, and return conversations to AI when appropriate.

Teams can manage both AI and human customer interactions from the same environment rather than treating them as separate systems.

Customers and leads

Customer and lead records provide context around previous conversations and interactions. Teams can maintain notes, statuses and relevant customer information, helping people understand the context before responding.

Customer conversations can therefore become an ongoing source of information rather than isolated support tickets.

Channels and integrations

Tellyou can connect customer conversations across websites, messaging channels, business applications and other supported integrations. Available channels, integrations and actions depend on the business's configuration and plan.

This allows the AI agent to work with existing business information and workflows rather than operating only as a standalone chatbot.

Insights

Tellyou provides insights into customer conversations, including conversation volume, channels, topics, AI and human handling, resolution patterns and handling time.

Teams can identify common or emerging questions, investigate conversations where answers need improvement, and use customer interactions to improve knowledge and support operations over time.

Day-to-day use

Once Tellyou is configured, teams can monitor customer conversations, step into conversations when necessary, manage knowledge, review customers and leads, follow phone and messaging activity, and analyze what customers are asking about.

The AI handles appropriate conversations automatically in the background, while the team maintains visibility and control over the customer experience.

Official information

Product capabilities may vary depending on plan, configuration, integrations and availability. For current product information, visit Tellyou's official website.

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