An AI agent to trust
Tellyou uses your connected company knowledge to ground AI responses in relevant business information. You can monitor the AI agent's conversations and control the knowledge and instructions it uses. Customer data is handled according to Tellyou's security and data protection practices, with GDPR-aligned processing.
Connect your company knowledge
The AI agent collects and integrates information from multiple sources – website, product catalog, FAQ and documents – to provide fast and accurate answers. By always basing the answers on the most relevant information, an efficient and reliable customer experience is ensured without delay.
AI customer service with human handoff
Tellyou is AI-first from the start. The AI agent automatically answers both common and complex questions with tailored precision, based on your content, and completely relieves the support team. Questions outside the agent’s reach are seamlessly escalated to a human agent, and after-hours cases are handled directly in your case management system. Everything happens automatically, consistently, and 24/7 – smart customer service without compromise.
Connect your AI agent to your business systems
Tellyou's AI agent provides fast and up-to-date answers to customer questions through real-time integrations. Easily connect to external systems such as booking or order management for accurate information. With ready-made integrations to Ingrid, Postnord, DHL and Voyado, questions about order and delivery tracking can be handled directly, making customer interactions smoother and more efficient.
Multilingual AI customer service
The agent automatically switches between languages to provide accurate answers, regardless of the visitor's language. No additional management of language settings is required, your customers get a seamless and personalized experience. With Tellyou's multilingual support, you easily meet all customer needs and ensure high customer satisfaction.
What types of questions can an AI Agent handle?
Tellyou AI-Agent handles everything from simple questions to complex cases, depending on how much it has been trained on your content. When well-trained, it can provide detailed, advanced answers. If a question is outside its expertise, the case is smoothly escalated to human support, ensuring fast and accurate customer service every time.
What company knowledge can the Tellyou AI agent use?
Tellyou's AI agent can use your website content, help center articles, product information, URLs and uploaded files as company knowledge. This allows the agent to answer customer questions based on your own information and provide relevant, company-specific responses.
Do I need to train the AI agent myself?
The initial training makes Tellyou AI-Agent effective from the start and allows it to answer most questions immediately. It is easy to adjust and train the agent further yourself, no coding skills are required. After the initial training, only minor updates are needed over time to capture new questions. The agent continuously learns and improves automatically, ensuring that it always delivers correct and relevant answers with minimal effort from you.
How can an AI agent improve customer service?
Tellyou AI-Agent improves customer satisfaction by providing fast, accurate answers 24/7 – without waiting. It creates a consistent and reliable customer experience and can handle multiple customers simultaneously. By reducing response times and offering immediate assistance, the chatbot makes customer support smoother and more efficient.
What is the difference between an AI agent and a traditional chatbot?
A traditional chatbot typically follows predefined flows or rules, while an AI agent can understand customer questions, use company knowledge to generate relevant answers and take actions based on the conversation. Tellyou's AI agent can also hand conversations over to your team when human support is needed.
How do Tellyou's AI agent and helpdesk work together?
Tellyou's AI agent handles customer conversations automatically and can hand a conversation over to your team in Tellyou Helpdesk when human support is needed. The conversation context follows the handover, so the team can continue without making the customer start over.
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