An AI agent to trust
Tellyou uses advanced security to ensure that all responses are based on your own content, without the risk of incorrect information from external sources. You have full control and can easily monitor the AI agent's dialogues, ensuring that the responses are always of high quality. With the Agent, customer questions are handled safely, securely and consistently every time.
One answer, multiple sources
The AI agent collects and integrates information from multiple sources – website, product catalog, FAQ and documents – to provide fast and accurate answers. By always basing the answers on the most relevant information, an efficient and reliable customer experience is ensured without delay.
Full control & smooth escalation
Tellyou is AI-first from the start. The AI agent automatically answers both common and complex questions with tailored precision, based on your content, and completely relieves the support team. Questions outside the agent’s reach are seamlessly escalated to a human agent, and after-hours cases are handled directly in your case management system. Everything happens automatically, consistently, and 24/7 – smart customer service without compromise.
Smart integrations for efficient customer management
Tellyou's AI agent provides fast and up-to-date answers to customer questions through real-time integrations. Easily connect to external systems such as booking or order management for accurate information. With ready-made integrations to Ingrid, Postnord, DHL and Voyado, questions about order and delivery tracking can be handled directly, making customer interactions smoother and more efficient.
Automatic language support without hassle
The agent automatically switches between languages to provide accurate answers, regardless of the visitor's language. No additional management of language settings is required, your customers get a seamless and personalized experience. With Tellyou's multilingual support, you easily meet all customer needs and ensure high customer satisfaction.
What types of questions can an AI Agent handle?
Tellyou AI-Agent handles everything from simple questions to complex cases, depending on how much it has been trained on your content. When well-trained, it can provide detailed, advanced answers. If a question is outside its expertise, the case is smoothly escalated to human support, ensuring fast and accurate customer service every time.
Is there a possibility to test before I buy?
We offer a 14-day trial period of Tellyou AI-Agent where you can see how it works in practice.
Do I need to train the agent or will it do it automatically?
The initial training makes Tellyou AI-Agent effective from the start and allows it to answer most questions immediately. It is easy to adjust and train the agent further yourself - no coding skills are required. After the initial training, only minor updates are needed over time to capture new questions. The agent continuously learns and improves automatically, ensuring that it always delivers correct and relevant answers with minimal effort from you.
How can an AI Agent improve customer satisfaction?
Tellyou AI-Agent improves customer satisfaction by providing fast, accurate answers 24/7 – without waiting. It creates a consistent and reliable customer experience and can handle multiple customers simultaneously. By reducing response times and offering immediate assistance, the chatbot makes customer support smoother and more efficient.
How is an AI-powered Agent different from a regular chatbot?
Tellyou’s AI agent combines AI with pre-defined responses for maximum customer support. The AI agent handles complex questions and learns over time, while pre-defined responses ensure that important questions are always answered correctly. The result is both flexibility and precision – a customer experience that is fast, consistent and reliable.
What is Tellyou Helpdesk?
Tellyou Helpdesk is the next generation helpdesk, designed for maximum efficiency with AI tools that provide agents with actionable insights and seamless workflows for faster handling of complex cases. The platform automates routine cases via Ben, drives upsells, reduces costs by up to 70%, and includes live chat for instant human escalation from all your channels
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