Smart case management for the customer service of the future

Tellyou Case Management collects all incoming cases from email, chat, forms and social media into a common platform. With automatic sorting and prioritization, you get better control, faster handling and higher efficiency.

Smart case management for the customer service of the future

Tellyou Case Management collects all incoming cases from email, chat, forms and social media into a common platform. With automatic sorting and prioritization, you get better control, faster handling and higher efficiency.

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Case management for faster and smarter handling of complex cases. All in the same interface.

With AI, you can generate draft responses, summarize case history, and translate languages ​​directly in the workflow. This makes your agents faster, more consistent, and better equipped to deliver high quality on every case – no matter who handles it.

Case management for faster and smarter handling of complex cases. All in the same interface.

With AI, you can generate draft responses, summarize case history, and translate languages ​​directly in the workflow. This makes your agents faster, more consistent, and better equipped to deliver high quality on every case – no matter who handles it.

Next-generation case management for faster and smarter handling of complex cases

With AI, you can generate draft responses, summarize case history, and translate languages ​​directly in the workflow. This makes your agents faster, more consistent, and better equipped to deliver high quality on every case, no matter who handles it.

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Correct answer every time

Create a more unified customer experience with clear, accurate, and consistent responses, regardless of employee.

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AI is changing the way organizations work with cases

With AI Ticketing, you reduce friction across all digital channels and streamline the entire case management process. The result is shorter handling times, smoother workflows, and employees who can work faster, smarter, and more accurately.

AI is changing the way organizations work with cases

With AI Ticketing, you reduce friction across all digital channels and streamline the entire case management process. The result is shorter handling times, smoother workflows, and employees who can work faster, smarter, and more accurately.

Respond faster with AI

The AI ​​analyzes the case directly and generates a well-thought-out draft based on relevant internal knowledge and previous case history.

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Get an overview right away

Instead of reading long threads, you get a clear summary with the most important points, so you can act faster and more accurately.

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Faster ticketing

Streamline work and reduce the time it takes to handle each case

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Frequently asked questions

Frequently asked questions

Frequently asked questions

What systems can you integrate with (e.g. CRM, e-commerce, chat)?

We integrate seamlessly with over 100 apps, including HubSpot, Salesforce, Shopify, WooCommerce, Slack, WhatsApp, and Google Workspace. Automatically sync customers, cases, and conversations, such as creating cases from email or chat directly into your CRM. See all integrations in our marketplace or book a demo to test your specific flows.

How does your Helpdesk differ from a regular customer service system?

Our Helpdesk is built to collect all cases in one place, regardless of channel (email, chat, phone, social media), and provide full history per customer. Traditional customer service systems often focus on only a few channels and lack smart prioritization, SLA management and automation. With our platform you get queues, case flows, templates, AI suggestions and reports that help the team work faster and more structured.

Do you support multiple languages ​​and multiple teams/departments?

Yes, the system is built for both multilingual organizations and multiple teams. You can have separate queues for e.g. Support, IT, Finance and Sales, with their own email addresses, SLA rules and signatures. Knowledge base content can be managed in multiple languages, so that users automatically see the correct version based on language selection or browser settings.

What systems can you integrate with (e.g. CRM, e-commerce, chat)?

We integrate seamlessly with over 100 apps, including HubSpot, Salesforce, Shopify, WooCommerce, Slack, WhatsApp, and Google Workspace. Automatically sync customers, cases, and conversations, such as creating cases from email or chat directly into your CRM. See all integrations in our marketplace or book a demo to test your specific flows.

How does your Helpdesk differ from a regular customer service system?

Our Helpdesk is built to collect all cases in one place, regardless of channel (email, chat, phone, social media), and provide full history per customer. Traditional customer service systems often focus on only a few channels and lack smart prioritization, SLA management and automation. With our platform you get queues, case flows, templates, AI suggestions and reports that help the team work faster and more structured.

Do you support multiple languages ​​and multiple teams/departments?

Yes, the system is built for both multilingual organizations and multiple teams. You can have separate queues for e.g. Support, IT, Finance and Sales, with their own email addresses, SLA rules and signatures. Knowledge base content can be managed in multiple languages, so that users automatically see the correct version based on language selection or browser settings.

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