AI Helpdesk for Customer Service

Bring customer conversations from email, chat, forms and other channels into one AI-powered helpdesk. Tellyou helps your team prioritize, automate and resolve customer cases while keeping customer context and conversation history in one place.

AI Helpdesk for Customer Service

Bring customer conversations from email, chat, forms and other channels into one AI-powered helpdesk. Tellyou helps your team prioritize, automate and resolve customer cases while keeping customer context and conversation history in one place.

Get started

Get started

One place for every customer case

Manage customer conversations and cases across channels without switching between systems. Tellyou keeps the full customer context in one place, making it easier to route, prioritize and resolve complex requests.

One place for every customer case

Manage customer conversations and cases across channels without switching between systems. Tellyou keeps the full customer context in one place, making it easier to route, prioritize and resolve complex requests.

AI built into your case management workflow

Use AI to draft replies, summarize case history, translate conversations and surface relevant information directly in the helpdesk. Your team gets the context they need to respond faster and more consistently.

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Right answer every time

Create a more unified customer experience with clear, accurate, and consistent answers across your support team

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Let AI handle work autonomously while you stay in control

Tellyou's AI agents can suggest replies, handle recurring customer requests, take actions in connected systems, route cases and update information across the workflow. When a case requires human judgment or personal attention, it can be handed over to your team with the conversation context intact.

Let AI handle work autonomously while you stay in control

Tellyou's AI agents can suggest replies, handle recurring customer requests, take actions in connected systems, route cases and update information across the workflow. When a case requires human judgment or personal attention, it can be handed over to your team with the conversation context intact.

Respond faster with AI assistance

Tellyou analyzes the case and uses relevant knowledge and previous conversation history to generate a suggested response your team can review and send.

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Understand every case at a glance

Instead of reading long conversation threads, agents get a concise summary of the most important information, helping them understand the situation and take action faster.

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Resolve cases faster

Prioritize, assign and manage customer cases in one workflow. Tellyou helps reduce handling time while keeping customer history and context available throughout the conversation.

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Frequently asked questions

Frequently asked questions

Frequently asked questions

What is a customer service case management system?

A case management system brings customer requests from different channels into one place, where teams can assign, prioritize, track and resolve them while keeping the full customer history available

How does an AI-powered helpdesk work?

An AI-powered helpdesk uses AI to support tasks such as drafting replies, summarizing conversations, categorizing requests and surfacing relevant knowledge. This helps agents handle cases faster while keeping humans in control.

What is the difference between a helpdesk and case management?

A helpdesk provides the workspace where customer conversations are handled, while case management focuses on organizing, tracking and resolving individual customer requests. Tellyou combines both in one platform.

What is a customer service case management system?

A case management system brings customer requests from different channels into one place, where teams can assign, prioritize, track and resolve them while keeping the full customer history available

How does an AI-powered helpdesk work?

An AI-powered helpdesk uses AI to support tasks such as drafting replies, summarizing conversations, categorizing requests and surfacing relevant knowledge. This helps agents handle cases faster while keeping humans in control.

What is the difference between a helpdesk and case management?

A helpdesk provides the workspace where customer conversations are handled, while case management focuses on organizing, tracking and resolving individual customer requests. Tellyou combines both in one platform.

Can Tellyou manage email, chat and other channels in one place?

Yes. Tellyou is designed to bring customer conversations from multiple channels into one workspace so teams can manage them with shared context and history.

How does Tellyou hand over conversations from AI to human support?

When a conversation requires human support, Tellyou's AI agent can hand it over to your team in the helpdesk with the relevant conversation context and history available. This allows the team to continue the conversation without making the customer start over.

Can Tellyou integrate with other business systems?

Tellyou can connect with external systems and channels so relevant customer and business information can be used within the customer service workflow.

Can Tellyou manage email, chat and other channels in one place?

Yes. Tellyou is designed to bring customer conversations from multiple channels into one workspace so teams can manage them with shared context and history.

How does Tellyou hand over conversations from AI to human support?

When a conversation requires human support, Tellyou's AI agent can hand it over to your team in the helpdesk with the relevant conversation context and history available. This allows the team to continue the conversation without making the customer start over.

Can Tellyou integrate with other business systems?

Tellyou can connect with external systems and channels so relevant customer and business information can be used within the customer service workflow.

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